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Guide

If something goes wrong

If a treatment leaves you worried, the first job is getting seen. The second is keeping a record. Complaints and reports come after that.

Reviewed Sep 14, 2026 · Education only

First, get seen

If you think it’s an emergency, call 911 or go to an emergency department. Take the product name, and the consent form or receipt if they’re to hand.
  • Contact the person or business that treated you, using the after-hours number if you have one
  • If you can’t reach them, or you’re not satisfied with the answer, see another licensed clinician
  • Tell whoever sees you exactly what was done, with what product, and when

Keep a record

  • Photos, dated, in the same light and position each day
  • A short timeline: the treatment date, when you first noticed the problem, and every call and message since
  • The names of everyone you spoke to, and what they said
  • The consent form, receipt, aftercare sheet, and any product sticker or lot number
  • Screenshots of the ad or offer you booked from

Keep copies somewhere other than the phone you took them on.

Filing a complaint with a state board

Which board licenses the person who treated you depends on their license: a medical board, a nursing board, a board for cosmetology or esthetics, or a combined state licensing agency. Your state page lists the boards we have on file, with links.[3]

  1. Look up the person’s license first, so you have their exact name, license type and number
  2. Find the board that issued it on your state page
  3. Follow that board’s complaint process on its website, and keep a copy of what you send

Reporting a problem to FDA

FDA’s MedWatch program takes reports from consumers and patients about serious problems with drugs, biologic products, medical devices, dietary supplements, infant formula and cosmetics.[1]

  • Online, through the MedWatch Online Voluntary Reporting Form, choosing the consumer and patient form (FDA Form 3500B)
  • On paper, with Form FDA 3500B
  • By phone at 1-888-INFO-FDA (1-888-463-6332), then pressing 2 for MedWatch

Source[1][2]

FDA’s page notes that your health care provider is not required to report to FDA, and encourages you to take the reporting form to your doctor. You can also report it yourself.[1]

What this site can’t do

We can’t tell you whether something is a complication or ordinary healing, and we don’t give legal advice. What we can do is help you keep the record straight: your booking file keeps what you were told, and when.

Sources

  1. FDA: Reporting Serious Problems to FDA (MedWatch)Checked Sep 14, 2026
  2. FDA: MedWatch Online Voluntary Reporting FormChecked Sep 14, 2026
  3. Spa Intelligence state pages: boards, license lookups and rules, each with its own source and dateChecked Sep 14, 2026

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